Service Policy

Original Mattress Factory prides itself on its commitment to resolve customer concerns in a prompt and satisfactory manner in order to promote and strive for great customer service and customer satisfaction.

Original Mattress Factory takes all customer feedback seriously and recognises that customers have the right to complain and be heard and have the right to receive a response.

Providing Feedback

Original Mattress Factory provides a number of channels to provide feedback but considers that the fastest and most efficient way for a customer service issue to be resolved is to initially contact the Original Mattress Factory store where you made your purchase. Alternatively you can contact us via

Website:

Email Address: customerservice@omf.net.au
Store (if applicable):
Message:
Please provide the name of the product or type of product you purchased, date of purchase, the name of the Original Mattress Factory team member (if relevant) and if applicable, what action has already been taken to rectify the problem.

Write to:

Most issues should be addressed at the first point of contact, however, if you are not satisfied with the service you are receiving or have received from a Original Mattress Factory store, please contact Original Mattress Factory's Support Office on the contact details above.

A Original Mattress Factory team member will be in contact with you within 24 hours of receiving your feedback or the next business day.

Please note that anonymous complaints will not be investigated but will be recorded and referred to the appropriate store, department or manager for information, noting and training purposes only.