Refund Policy

Return Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 


Changed your mind?

We do not offer a "change of mind exchange or refund".

Cancellations
A 20% fee of the full purchase price is payable when cancelling orders and/or purchase plans. Due to health reasons, OMF does not refund or exchange all pillows and manchester items.

    Faulty or damaged products?

    We ask that you check any product delivered to you to determine if it is damaged. If a product is damaged at the time of delivery, then you should refuse to accept delivery of that product and notify the Customer Service team. If you notice damage to a product after delivery, you should notify us within 7 days of delivery. If you wish to obtain a refund rather than a replacement, we will only refund the delivery fee if the products are determined (after assessment) to be faulty and the fault did not arise through any misuse, abnormal use or negligent use of the products by you.

     

    Comfort Exchange

    Your mattress is covered by OMF's 30-night comfort guarantee. If for any reason you are not completely happy with your new mattress, simply contact our store for further instructions. OMF will then exchange your mattress for another comfort level or model in our range subject to the terms and conditions listed below.

    • MINIMUM GUARANTEE PERIOD - fourteen (14) nights from time of pick up or delivery.
    • YOU MUST purchase a waterproof mattress protector in the same transaction as the mattress purchase, or the Comfort Exchange will be null and void.
    • The mattress WILL NOT BE ACCEPTED for the 30 Night Comfort Guarantee if it is damaged or soiled (except for fair wear and tear).
    • No Comfort Guarantee on floor/display models, special sizes, Trundle Beds or Motion Bed Frames.
    • No refund or store credit is given should a mattress of lesser value be selected. The customer is to pay the difference if a higher-priced mattress is selected.
    • Comfort Exchange is applicable for a single instance
    • Additional delivery and collection fees will apply for changes.