FAQ

What is online only?

Some products just will not fit in our showrooms. We have added selected items to our online pages. Our online only products are shipped direct to you from our suppliers. You can be assured of the same quality at the same price you've come to expect from OMF.

How does online only work?

You place your order online.
We will send your order to our supplier.
The supplier ships your order direct from their warehouse to you.

Online Only Delivery Areas

ACT

All Postcodes

NSW

All Postcodes

VIC

All Postcodes

QLD

4000 – 4179; 4200 – 4230; 4300 – 4305; 4500 – 4511; 45204000 – 4179; 4200 – 4230; 4300 – 4305; 4500 – 4511; 4520

SA

5000 – 5139; 5141 – 5152; 5159 – 5202; 5210 - 5214; 5231 – 5237; 5240 – 5256; 5350 – 5353; 5355 – 5356; 5360 – 5372; 5400; 5412; 5550; 5950

Please note, for online only items we do not ship to islands.

Delivery and Returns for Online Only

Home Delivery

All Products marked for online only will be delivered directly to you from our supplier's warehouse by a third (3rd) party courier such as Australia Post or another similar courier type service.

Expected Delivery Time 3 - 10 business days - tracking details will be provided following the shipping of your order. Please note typically you cannot chose a specific day or time for these postal/courier deliveries.

Sydney/Melbourne/Brisbane Metro up to 3 business days
Adelaide Metro/ACT up to 7 business days
Regional (NSW/VIC/QLD) up to 10 business days
Other Important Delivery information

If you are not home for a delivery, in some case re-delivery may be possible. Please note items will only be held for approximately 3-5 days and then returned to the supplier if unclaimed.
As this item ships directly to you, it will not be combined with any other items in your order; any other items in your order will be shipped separately.

When ordering more than one of the same product, multiple delivery fee’s will apply as many of our products are bulky and heavy and typically we are unable to ship these together for health and safety reasons.

Delivery is not available to all postcodes in Australia. To check if this product is available for delivery to your address please check if your postcode is listed in the Online Only Delivery Areas of the FAQ section of this page.
Online Only items are not on display in OMF stores and are not available for pick up from our stores.

What are your delivery costs?

Our delivery costs are staggered based on distance from your local store. Your Delivery cost is worked out automatically using geo-location or by manually entering your postcode on the website or at checkout.

NSW/ACT/QLD:
$60 within 40km of your nearest store (Tier 1).
$80 within 41-80km of your nearest store (Tier 2).
$110 within 81-110km of your nearest store (Tier 3).
$200 more than 110km from your nearest store (Tier 4).

VIC:
$60 within 40km of your nearest store (Tier 1)
$100 within 41-80km of your nearest store (Tier 2) or in the following postcodes;
3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3137, 3138, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151
3152, 3153, 3154, 3155, 3156, 3158, 3160, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177
3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199
3200, 3201, 3202, 3204, 3205, 3206, 3207, 3765, 3785, 3786, 3800, 3802, 3803, 3804, 3804, 3805, 3806, 3809, 3910, 3911, 3930, 3931
3975, 3976.
$130 within 81-110km of your nearest store (Tier 3).
$220 more than 110km from your nearest store (Tier 4).

Currently we only deliver in NSW, QLD, VIC and ACT. Some special delivery offers may apply from time to time.

Will you deliver interstate?

If you want to order a mattress, and you live outside of NSW, QLD, VIC or ACT, your order will be sent to the nearest store and they will contact you to discuss what the delivery cost would be. You will not have to submit any credit card details to process your order.

What is the OMF Price Promise?

At OMF we are so confident that our mattresses are the best value, if you find a similar mattress at a better price, we’ll beat it by 20%.

The competing mattress at a lower advertised price must be:

- The same profile height
- Inclusive of the same comfort layer components / grade of material
- Consistent in foundation components I.e. spring type/s, base material or foam box construction
- The same physical mattress style (e.g. traditional, Euro top, pillow top) - In-stock at another Australian bricks and mortar retail store
- Of the same manufacture process and backed by the same warranty period.
- Backed by physical documented proof.
- Currently ranged by the competing store.
- Not part of any liquidation sale, floor stock clearance, auction or trade buy.

We reserve the right to limit sales to retail quantities only.