Terms & Conditions
Original Mattress Factory eCommerce Website Terms & Conditions
Current Campaign Terms and Conditions:
Placing an order:
2. Any order for a Product placed through the Site is an offer by you to purchase a particular Product for the price shown on the Site at the time you place the order. All orders are subject to confirmation of the availability and the price of each Product. If we revise, or do not confirm the availability or the price of a Product, you may cancel your order for that Product.
3.You may elect to collect the Product(s) you order, or to have them delivered to a nominated delivery address. A fee may apply for the delivery. Online only/Dropship classified items are not available for pick up.
4. We provide an estimated delivery or collection timeframe after the checkout processes. We will confirm the actual delivery or collection time after the order has been placed. The Site may contain typographical errors or other errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without notice. We reserve the right to refuse to fill any orders that you may have placed based on information on the Site that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
5. Features and specifications of Products described or depicted on the Site are subject to change without notice.
6. All weights and dimensions mentioned are approximate.
8. All Product prices are quoted inclusive of GST. You agree to pay all taxes (including GST) payable in connection with this contract.
9. Delivery costs will also be charged on orders delivered to you. The delivery fee payable for your order depends on the Product(s) you order, your location and the size of your order.
10. All charges payable in relation to an order are clearly displayed in the 'Total' during the checkout process prior to placement of an order.
Payment and Payment methods:
11. We currently accept payment by:
- cash, Visa, MasterCard, Zip Money, Afterpay, Humm, eGift card, direct debit, cheque or financing for orders placed in store; and
- Visa, MasterCard, Zip Money, Afterpay and Humm for orders placed online.
12. You authorise us to debit the amount that is payable in respect of an accepted order from you in accordance with your nominated payment method.
13. You must not pay, or attempt to pay, for a Product using any fraudulent or unlawful means.
14. Your nominated payment method may trigger fraud prevention protocols. In the event that this occurs, we may contact you to confirm additional details, or cancel the transaction.
15. To the extent permitted by law, we (and our assignees) exclude all liability for any loss or damage suffered or incurred by you (whether directly or indirectly) where a credit card, Paypal or eWay account is used fraudulently or in an unauthorised manner.
16. We will endeavour to process online payments within a reasonable time. We would typically expect to process payments within five business days.
Acceptance or Rejection of an order:
17. When you place an online order to purchase Product(s), we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is an acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the Product(s) ordered. We only accept your offer, and conclude the contract of sale for Product(s) ordered by you, when we have processed your order and issued a sales invoice to you (the "Customer Invoice E-mail").
18. You consent to receive sales invoices electronically for online orders. Electronic invoices will be emailed to the email address provided by you in relation to the order.
19. We may reject all or any part of your order without liability to you for that rejection if:
- a Product in that order is not available;
- there is an error in the price, or the description of the Product posted on the Site;
- the order triggers fraud prevention protocols; or
- we believe that to do so is otherwise necessary or expedient.
20. If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you place the order.
21. Each order placed for Product(s) through the Site that we accept results in a separate binding agreement between you and us for the supply of those Product(s).
22. For each order accepted by us, we will supply the Product(s) in that order to you in accordance with these E-Commerce Terms.
Cancelling an order:
23. We may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:
- a Product in that order is not available;
- there is an error in the features, specifications or price of a Product posted on the Site for a Product in that order; or
- we reasonably believe your order has been placed in breach of these E-Commerce Terms.
24. You may cancel an order (whether it is accepted by us or not) by contacting the store indicated on your Order Confirmation Email during trading hours at any time prior to the dispatch of that order (as notified to you by email).
25. On cancellation of an order, we will refund your payment to you. If we cannot stop the shipment of the order at the time of cancellation, then you will be required to refuse delivery or return the Product(s) in order to receive a refund.
26. Any refunds resulting from an order cancellation will be processed in accordance with our Return Policy, which is incorporated by reference into these E-Commerce Terms.
Risk and title:
27. Title and risk in a Product passes to you on delivery or collection of the Product, as the case may be.
Delivery of Products:
28. We will deliver Product(s) ordered through the Site:
- if requested by you at the time of placement of the order; and
- to a location where we provide delivery services (which will be confirmed during the checkout process) as nominated by you.
29. Payment in full is required before delivery of the ordered Product(s).
30. All delivery estimates are indicative and subject to confirmation.
31. We will contact you to confirm your order is ready and to schedule the delivery. You agree to:
- accept delivery of the Product(s) at the nominated delivery address; and
- comply with the delivery requirements specified below and such other requirements as are identified when you place your order through the Site.
32. We require the person accepting the delivery of your order to provide us with a copy of the sales order and proof of that person’s identity (including photographic identification). If the card holder, purchaser or authorised person is not present at the nominated delivery address to receive the order, or you are unable to show us identification to conduct our verification checks, then we will not deliver the Product(s). If the person accepting the delivery is not the cardholder or purchaser, you will need to contact us prior to delivery to pre-authorise us to leave the goods with an alternate person.
33. If we are unable to deliver the Product(s) you have ordered, we will endeavour to contact you or you may contact us to arrange for delivery at a different time. We may charge you an additional delivery fee for any second attempted delivery.
34. Where delivery has been confirmed with the customer, there may be a re-delivery charge if no person is at the delivery address at the time of delivery confirmed, if the delivery is cancelled by the customer on the day of delivery or if a redelivery is required because the original delivery could not be completed due to a failure to provide identification or a failure to pre-authorise an alternate person to accept the delivery on your behalf.
Collection of Products:
35. You may collect Product(s) ordered online from in-store.
36. Payment in full is required before you can collect your Product(s).
37. Further information about our collection timeframes is available on the Site. All collection estimates are indicative and subject to confirmation by us. Some orders require additional processing for security purposes and these orders may not be ready in the estimated time.
38. We will contact you to confirm that your order is ready for collection.
39. You agree to comply with the collection requirements specified below and such other requirements as are identified when you place your order through the Site.
40. We require the person collecting your order to provide us with a copy of the sales order and proof of that person’s identity (including photographic identification). If the card holder, purchaser or authorised person is not present for collection or you are unable to show us identification for us to conduct our verification checks, then we will not provide the Product(s) you have ordered. In this instance, we will offer you the opportunity to return to the store with the required identification. If the person collecting the order is not the cardholder or purchaser, you will need to contact us prior to collection to pre-authorise us to provide the goods to an alternate person.
41. We will hold your Product(s) for 7 days after notifying you that your order is ready for collection. If you fail to collect the order within 7 days after we notify you that the order is ready for collection, we reserve the right to cancel your order.
Damaged Products and returns:
42. You must inspect the Product(s) on delivery or collection.
43. If a Product is damaged at the time of delivery or collection, then you should refuse to accept delivery of that Product and notify the store fulfilling your order or our Customer Service team. If you notice damage to a Product after delivery or collection, you should notify us within 7 days of delivery or collection. If so, you may return that Product to us in accordance with our Return Policy.
44. If you wish to return a Product that is not damaged and that was provided to you under these E-Commerce Terms, then you may return the Product in accordance with our Returns Policy.
45. We will not refund the delivery fee where the Product has been delivered to you, unless you are returning a Product because it was damaged.
46. Where we are required to refund your payment (due to rejection or cancellation of your order, or for any other reason), we will use our best endeavours to process your refund in a timely manner.
47. Refunds will be made by us using your original payment method.
48. The time it takes for you to receive a refund will depend on how quickly your financial institutions processes the refund.
49. We may ask you to provide personal information (as that term is defined in the Privacy Act 1988 (Cth)) to us or require you to confirm your personal information to enable us to process any orders placed through the Site. You agree to provide us with current, complete and accurate personal information.
Website Terms and Conditions
5. The information contained in this website is for general information purposes only.
6. The information is provided by Original Mattress Factory Pty Ltd and while we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
7. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being unavailable due to technical issues beyond our control.
8. To the extent permitted by law, but subject to clause 11 below, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may suffer or incur (directly or indirectly) in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on the services or the information contained on or accessed through this website.
9. You are responsible for protecting your computer systems. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with your use of the website.
12. Our website may link you to other websites on the internet. These other websites are not under our control and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such websites. The inclusion of such a link does not imply endorsement of the website by us or any association with its operators.
13. Accessing any third-party website is your decision and to the fullest extent permitted by law, we are not responsible or liable to you in any way for:
- your use of a linked website or any loss or damage incurred arising out of or in connection with such use; and
- the content or practices of websites operated by third parties that are linked to our website.
Notice of Copyright or Intellectual Property Infringement
If you believe that a user of the website has infringed your intellectual property rights, please notify us in writing, by email or mail to the address listed below. You acknowledge and agree that upon receipt and notice of a claim of infringement, we may immediately remove the identified materials from the Site without liability.
Original Mattress Factory Pty Limited – Customer Service
62 Hume Highway, Chullora, NSW 2091
15. The trademarks, service marks and logos ("Trade Marks") used in this website are our registered or unregistered Trade Marks or are owned by an identified third party. No Trade Mark may be copied, reproduced, adapted or transmitted in any form without the relevant owner's consent.
Use of website information
16. The information and material in this website (unless otherwise stated) is provided solely for personal use only.
17. You agree that you will not (either yourself or through any third party):
- use any robot, spider, screen scraper, data aggregation tool or other automatic device or process (Automated Process) to process, monitor, copy or extract any web pages on this website, or any of the information, content or data contained within or accessible through this website, without our prior written permission;
- use any Automated Process to aggregate or combine information, content or data contained within or accessible through this website with information, content or data accessible via or sourced from any third party;
- use any information on or accessed through this website for any commercial purpose (including but not limited to market research, the provision of pricing estimates or 'shadow shopping') or otherwise (either directly or indirectly) for profit or gain;
- use any device, software, process or routine to interfere or attempt to interfere with the proper working of this website or any transaction or process being conducted on or through it;
- take any action that imposes an unreasonable or disproportionately large load on the infrastructure of or bandwidth connecting to this website;
- reverse engineer, reverse assemble, decompile, or otherwise attempt to discover source code or other arithmetical formula or processes in respect of the software underlying the infrastructure and processes associated with this website;
- copy, reproduce, alter, modify, create derivative works, or publicly display, any part of any content from this website without our prior written permission; or
- use this website for any other unlawful purpose or activity.
Reviews, comments, communications and other content
20. You may post reviews, comments and other content on the Site and submit suggestions, ideas, comments, questions or other information ("Material"), as long as it is not illegal, obscene, objectionable, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". We reserve the right to remove or edit any Material.
21. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. If you believe that any content on or advertised for sale contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information service, please notify us by contacting customer service. We will investigate any such claims and respond accordingly.
22. If you post or submit Material, you grant to us:
- a non-exclusive, royalty-free and fully sub-licensable and transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display the Material throughout the world in any media; and
- the right to use the name that you submit in connection with the Material.
23. You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with the Material. To the extent permitted by law, you agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect creation of the above rights, including the execution of any deeds and documents, at our request.
24. You represent and warrant that:
- you own or otherwise control all of the rights to the Material; and
as at the date that the Material is posted:
- it is accurate;
- use of the Material will not cause injury to any person or entity (including that the content or material is not defamatory), and
you indemnify us against all claims brought by a third party against us arising out of or in connection with the Material.
27. We may give you notice by electronic mail, conventional mail, facsimile or personal service. You may give us notice by email to the email address specified in the “Contact Us” section of our website.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Changed your mind?
We understand that choosing the right product is not easy. Sometimes things will be too big, too small or simply aren't right. At OMF you can shop with confidence, you can simply return any purchase to the store you bought it from within 7 days of purchase and exchange it for another item. as long as:
- You have clear proof of purchase, such as a receipt.
- The product and its packaging are in original condition, including any manuals and accessories; and
- The product is not an excluded product (see list below).
- the delivery fee will not be refunded for change of mind returns. If you request us to collect the goods from your premises, we will also charge a pickup fee. We will confirm the amount of this pickup fee before your pickup is confirmed.
You will be provided with tools to package items in accordance with health guidelines, to allow for the pickup to take place.
We do not offer "change of mind refund" on the following products:
Faulty or damaged products?
We ask that you check any product delivered to you to determine if it is damaged. If a product is damaged at the time of delivery, then you should refuse to accept delivery of that product and notify the Customer Service team. If you notice damage to a product after delivery, you should notify us within 7 days of delivery. If you wish to obtain a refund rather than a replacement, we will only refund the delivery fee if the products are determined (after assessment) to be faulty and the fault did not arise through any misuse, abnormal use or negligent use of the products by you.
Your mattress is covered by OMF's 200-night comfort guarantee. If for any reason you are not completely happy with your new mattress, simply contact our store for further instructions. OMF will then exchange your mattress for another comfort level or model in our range subject to the terms and conditions listed below.
- MINIMUM GUARANTEE PERIOD - fourteen (14) nights from time of pick up or delivery.
- YOU MUST purchase a waterproof mattress protector in the same transaction as the mattress purchase, or the Comfort Exchange will be null and void.
- The mattress WILL NOT BE ACCEPTED for the 200 Night Comfort Guarantee if it is damaged or soiled (except for fair wear and tear).
- No Comfort Guarantee on floor / display models, special sizes, Trundle Beds or Motion Bed Frames.
- No refund or store credit given should a mattress of lesser value be selected. Customer is to pay the difference if a higher priced mattress is selected.
- Comfort Exchange is applicable for a single instance.
- Additional delivery and collection fees will apply for changes.
With the current health emergency, purchases where a comfort exchange is requested and where we cannot perform the exchange, in consultation with the customer, we will add the number of days where the customer facing store is not able to carry out the 200 night Comfort Guarantee, so that you, our customer is not disadvantaged by delays outside of both our control.